Konnect Insights Release Note April 2024
When using Konnect Insights, our goal is to make sure your experience is smooth and productive. That’s why in this month’s release, we’ve focused on streamlining tasks to reduce steps and enhance workflow efficiency. 1. Add Media to Ticket Notes And Ticket Responses: Now, easily attach media files when assigning tickets or responding to customer […]
Konnect Insights Release Note March 2024
When utilizing Konnect Insights, our aim is to ensure your experience is seamless and productive. That’s why this month, we’ve prioritized reducing the steps required to complete your tasks, making your workflow more efficient 1. Quality Assessment Module The Quality Assessment Module empowers Quality Assessors by providing them with tools to create and customize Quality […]
Konnect Insights Release Note – 8th January 2024
We are thrilled to announce the latest Application Release Note of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. Introduction of Line Messenger: We have recently added Line Messenger which can be added as a Social Profile to capture your […]
Konnect Insights Release Note – 9th November 2023
We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. Twitter Reply Hide Take control of your brand’s Twitter interactions with the Twitter Reply Hide feature. Now, you have the ability to hide […]
Konnect Insights Release Note 8th September 2023
We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. Generative AI on Publish Module: This new feature allows brands to curate AI-generated text content for their social media posts. Simply click on […]
Konnect Insights Release Note – August 2023
We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: Navigation: Login >> Dashboard >> Add Charts >> Widgets>> TAT Summary Navigation: Login >> Dashboard >> Add Charts >> Widgets>> TAT Summary *please note: […]
Konnect Insights Release Note – June 2023
We are thrilled to announce the latest release of Konnect Insights, This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. CRM name changed to All Tasks We have changed the name of the CRM TAB to ALL TASKS as this is where you will be able to view […]
