Customer Value Archives - Konnect Insights - A unified customer experience management platform ...

Customer Experience: The Key to Success

Customer Experience - The Key to Success

Research conducted by American Express has revealed that 90% of customers are ready to spend more to have a better experience. Similarly, the Temkin Group has also published a report stating that companies earning $1 billion per year can make an additional $700 million in just 36 months after making appropriate investments in customer experience. […]