Why is Omnichannel Customer Experience so important?
Let’s break it down for you: “Omnichannel” means available and compatible on every channel, such as mobile, desktop, etc. “Customer Experience (CX)” refers to the totality of a customer’s cognitive, sensory, and behavioral responses, perceptions, and experiences from interacting with the brand’s services, products, websites, or any digital or physical format. This experience is spread […]
Customer Experience: The Key to Success
Research conducted by American Express has revealed that 90% of customers are ready to spend more to have a better experience. Similarly, the Temkin Group has also published a report stating that companies earning $1 billion per year can make an additional $700 million in just 36 months after making appropriate investments in customer experience. […]
Indira Gandhi (Delhi) International Airport Taking CX To Greater Heights
Indira Gandhi International Airport (IDIA) also known as Delhi International Airport (DIAL), a consortium led by the GMR Group operates the capital?s Delhi International Airport. The modernized Delhi International Airport is known to offer its passengers a world-class infrastructure and has taken a host of initiatives to enhance the passenger experience. It is the home […]
Blinkit An Instant Delivery Service Provider Enhancing CX
We?ve watched generations of the same family remain devoted customers in communities where corner stores called ?Kiranas? were a vital part of our lives. Sensing a business opportunity, supermarkets and online grocery firms have sought to replace ?Kiranas? with a distinct product. Since then, there has been continuous development and growth of e-grocery businesses […]
How ONSITEGO WOWS their CX through hassle-free services
Onsitego is India?s leading device-care provider that offers a one-stop solution for All Your Device Needs – extended warranties, damage protection, AMC plans, and On-Demand Repair Services. They cover all electronic devices and home appliances. Their plans are widely available across retail stores and online marketplaces. They provide convenient and hassle-free service for the repair […]
The Mobile And Accessories Retail Chain Building Its Online Reputation
A well-known multi-brand retail chain in India selling cell phones, chargers, accessories, internet data cards, and gadgets is situated in Chennai. It operates over 450 one-stop mobile stores in places like Tamil Nadu, Pondicherry, Karnataka, Maharashtra, and Kerala. Formed with the goal of combining the appearance, feel, and a touch of mobile shops with the […]
How Can Social Listening Help in SWOT Analysis
As the digital era favors online presence more, inclination towards social media listening will benefit companies that maintain a sufficient online presence. Social listening, or social media listening, involves utilizing social networking channels to reach out to customers. This way, a business can track its mentions and conversions to analyze the insights and discover profitable […]
