An omni-channel customer experience management platform for Social Listening + Community Engagement / Response Management (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management
Billed Monthly
Billed Yearly
Professional Plan
$239/user/month
For first 3 users
each additional user $47
user/month
All Advanced Plan features + Social Listening
Plan Inclusions
Community Engagement
- Owned Channels: Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
- Tickets Management
- Roles and Permissions
- TAT Reports
- Queuing
- Automated classification and assignment
- Draft Templates
- Email escalation
- Response Management Workflows
Social Publishing
- Facebook, Twitter, Instagram, YouTube , LinkedIn, GMB pages
- Approvals
- Asset Library
- Content Tagging
Enterprise Social Analytics – Social media platform analytics of :
- YouTube
- Google My Business (GMB)
- Google Analytics
- FB Business manager
- Google Ads
- Comparison of Facebook, Twitter, Instagram
Plan Details
- 10 Social Profiles
- Automated Classifications
- Marketplace App Integrations
Advanced Plan
$299/user/month
For first 3 users
each additional user $47
user/month
All Professional Plan features, plus:
Plan Inclusions
Community Engagement
- Advanced Community Engagement All in Professional Plan + Severity, Severity based SLAs + Ticket priorities in Queuing, CSAT, NPS, Canned Messages
- Automation - Automation playbook for replies and Response Management Workflows
- Social Publishing - All features in Professional Plan
- Enterprise Social Analytics - All features in Professional + KISS (Konnect Insights Smart Suggestions)
- CRISIS Management- Setting up real time alerts basis the keywords/profiles
- Surveys and Feedbacks - Drive your business forward by using online survey tool to capture the voices and opinions of the people who matter most to your business
- Employee Advocacy - Give your employees and partners a simple way to share curated content across their social networks and amplify the brand’s reach
Plan Details
- 10 Social Profiles
- Automated Classifications
- Marketplace App Integrations
Enterprise Plan
Includes Social Listening
Ideal for Market Research. Learn what the audience is saying on social media platforms and over a 100 million web sources.
All Advanced Plan features + Social Listening
Platforms Covered in Social Listening
Public (using boolean queries)
- Twitter, Facebook, Instagram, YouTube, Blogs, Forums, News, Consumer Forums, Quora, Reddit, TikTok, App store reviews, E-commerce reviews
Owned Channels
- Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, FB and Insta ad post comments
Competition channels
- All in public, Twitter handle, Facebook pages, Instagram profile.
Quick Search
- Market Research of 15 month historic data from Twitter and over a 100 million web sources
Reports
- Share of Voice
- Sentiment Analysis
- Media Type Analysis
- Classifications Analysis
- Twitter and Instagram Hashtag Analysis
- E-commerce reviews dashboard
- One-click Report on brand health
- TAT, Csat, SLA, NPS analysis
- Agent Performance reports
- Unlimited Dashboards and BI tools
- BI tools for 3rd party integrations from Marketplace
Professional Plan
$199/user/month
For first 3 users
each additional user $39
user/month
-
All Advanced Plan features + Social Listening
Plan Inclusions
Community Engagement
- Owned Channels: Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
- Tickets Management
- Roles and Permissions
- TAT Reports
- Queuing
- Automated classification and assignment
- Draft Templates
- Email escalation
- Response Management Workflows
Social Publishing
- Facebook, Twitter, Instagram, YouTube , LinkedIn, GMB pages
- Approvals
- Asset Library
- Content Tagging
Enterprise Social Analytics – Social media platform analytics of
- YouTube
- Google My Business (GMB)
- Google Analytics
- Facebook Business Manager
- Google Ads
- Comparison of Facebook, Twitter, Instagram
Plan Details
- 10 Social Profiles
- Automated Classifications
- Marketplace App Integrations
Advanced Plan
$249/user/month
For first 3 users
each additional user $39
user/month
-
All Professional Plan features, plus:
Plan Inclusions
Community Engagement
- Advanced Community Engagement All in Professional Plan + Severity, Severity based SLAs + Ticket priorities in Queuing, CSAT, NPS, Canned Messages
- Automation - Automation playbook for replies and Response Management Workflows Watch Video
- Social Publishing - All features in Professional Plan
- Enterprise Social Analytics - All features in Professional + KISS (Konnect Insights Smart Suggestions)
- CRISIS Management- Setting up real time alerts basis the keywords/profiles
- Surveys and Feedbacks - Drive your business forward by using online survey tool to capture the voices and opinions of the people who matter most to your business
- Employee Advocacy - Give your employees and partners a simple way to share curated content across their social networks and amplify the brand’s reach
Plan Details
- 10 Social Profiles
- Automated Classifications
- Marketplace App Integrations
Enterprise Plan
Includes Social Listening
Ideal for Market Research. Learn what the audience is saying on social media platforms and over a 100 million web sources.
All Advanced Plan features + Social Listening
Platforms Covered in Social Listening
Public (using boolean queries)
- Twitter, Facebook, Instagram, YouTube, Blogs, Forums, News, Consumer Forums, Quora, Reddit, TikTok, App store reviews, E-commerce reviews
Owned Channels
- Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
Competition channels
- All in public, Twitter handle, Facebook pages, Instagram profile.
Quick Search
- Market Research of 15 month historic data from Twitter and over a 100 million web sources
Reports
- Share of Voice
- Sentiment Analysis
- Media Type Analysis
- Classifications Analysis
- Twitter and Instagram Hashtag Analysis
- E-commerce reviews dashboard
- One-click Report on brand health
- TAT, Csat, SLA, NPS analysis
- Agent Performance reports
- Unlimited Dashboards and BI tools
- BI tools for 3rd party integrations from Marketplace
Loved & Trusted By
Why leaders love Konnect Insights
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