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Konnect Insights plans for all-in-one social suite for brands

user based pricing

An omni-channel customer experience management platform for Social Listening + Community Engagement / Response Management (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management

Billed Monthly

Billed Yearly

Professional Plan

$239/user/month

For first 3 users

each additional user $47
user/month

Start Free Trial

Get Started
All Advanced Plan features + Social Listening

Plan Inclusions
Community Engagement
  • Owned Channels: Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
  • Tickets Management
  • Roles and Permissions
  • TAT Reports
  • Queuing
  • Automated classification and assignment
  • Draft Templates
  • Email escalation
  • Response Management Workflows
Social Publishing
  • Facebook, Twitter, Instagram, YouTube , LinkedIn, GMB pages
  • Approvals
  • Asset Library
  • Content Tagging
Enterprise Social Analytics – Social media platform analytics of :
  • Twitter
  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Google My Business (GMB)
  • Google Analytics
  • FB Business manager
  • Google Ads
  • Comparison of Facebook, Twitter, Instagram
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Advanced Plan

$299/user/month​

For first 3 users

each additional user $47
user/month

Start Free Trial

Get Started
All Professional Plan features, plus:


Plan Inclusions
Community Engagement
  • Advanced Community Engagement All in Professional Plan + Severity, Severity based SLAs + Ticket priorities in Queuing, CSAT, NPS, Canned Messages
  • Automation - Automation playbook for replies and Response Management Workflows
  • Social Publishing - All features in Professional Plan
  • Enterprise Social Analytics - All features in Professional + KISS (Konnect Insights Smart Suggestions)
  • CRISIS Management- Setting up real time alerts basis the keywords/profiles
  • Surveys and Feedbacks - Drive your business forward by using online survey tool to capture the voices and opinions of the people who matter most to your business
  • Employee Advocacy - Give your employees and partners a simple way to share curated content across their social networks and amplify the brand’s reach
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Enterprise Plan

Includes Social Listening

Ideal for Market Research. Learn what the audience is saying on social media platforms and over a 100 million web sources.

Start Free Trial

Talk to sales
All Advanced Plan features + Social Listening

Platforms Covered in Social Listening
Public (using boolean queries)
  • Twitter, Facebook, Instagram, YouTube, Blogs, Forums, News, Consumer Forums, Quora, Reddit, TikTok, App store reviews, E-commerce reviews
Owned Channels
  • Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, FB and Insta ad post comments
Competition channels
  • All in public, Twitter handle, Facebook pages, Instagram profile.
Quick Search
  • Market Research of 15 month historic data from Twitter and over a 100 million web sources
Reports
  • Share of Voice
  • Sentiment Analysis
  • Media Type Analysis
  • Classifications Analysis
  • Twitter and Instagram Hashtag Analysis
  • E-commerce reviews dashboard
  • One-click Report on brand health
  • TAT, Csat, SLA, NPS analysis
  • Agent Performance reports
  • Unlimited Dashboards and BI tools
  • BI tools for 3rd party integrations from Marketplace

Professional Plan

$199/user/month

For first 3 users

each additional user $39
user/month

-

Get Started
All Advanced Plan features + Social Listening

Plan Inclusions
Community Engagement
  • Owned Channels: Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
  • Tickets Management
  • Roles and Permissions
  • TAT Reports
  • Queuing
  • Automated classification and assignment
  • Draft Templates
  • Email escalation
  • Response Management Workflows
Social Publishing
  • Facebook, Twitter, Instagram, YouTube , LinkedIn, GMB pages
  • Approvals
  • Asset Library
  • Content Tagging
Enterprise Social Analytics – Social media platform analytics of
  • Twitter
  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Google My Business (GMB)
  • Google Analytics
  • Facebook Business Manager
  • Google Ads
  • Comparison of Facebook, Twitter, Instagram
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Advanced Plan

$249/user/month

For first 3 users

each additional user $39
user/month

-

Get Started
All Professional Plan features, plus:


Plan Inclusions
Community Engagement
  • Advanced Community Engagement All in Professional Plan + Severity, Severity based SLAs + Ticket priorities in Queuing, CSAT, NPS, Canned Messages
  • Automation - Automation playbook for replies and Response Management Workflows Watch Video
  • Social Publishing - All features in Professional Plan
  • Enterprise Social Analytics - All features in Professional + KISS (Konnect Insights Smart Suggestions)
  • CRISIS Management- Setting up real time alerts basis the keywords/profiles
  • Surveys and Feedbacks - Drive your business forward by using online survey tool to capture the voices and opinions of the people who matter most to your business
  • Employee Advocacy - Give your employees and partners a simple way to share curated content across their social networks and amplify the brand’s reach
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Enterprise Plan

Includes Social Listening

Ideal for Market Research. Learn what the audience is saying on social media platforms and over a 100 million web sources.

Start Free Trial

Talk to sales
All Advanced Plan features + Social Listening

Platforms Covered in Social Listening
Public (using boolean queries)
  • Twitter, Facebook, Instagram, YouTube, Blogs, Forums, News, Consumer Forums, Quora, Reddit, TikTok, App store reviews, E-commerce reviews
Owned Channels
  • Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
Competition channels
  • All in public, Twitter handle, Facebook pages, Instagram profile.
Quick Search
  • Market Research of 15 month historic data from Twitter and over a 100 million web sources
Reports
  • Share of Voice
  • Sentiment Analysis
  • Media Type Analysis
  • Classifications Analysis
  • Twitter and Instagram Hashtag Analysis
  • E-commerce reviews dashboard
  • One-click Report on brand health
  • TAT, Csat, SLA, NPS analysis
  • Agent Performance reports
  • Unlimited Dashboards and BI tools
  • BI tools for 3rd party integrations from Marketplace

Loved & Trusted By

Why leaders love Konnect Insights

[list_testimonials]

Get ‘One View of the Customer’ across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations